Privacy Policy

At Torameli, operated by OXYGENATE LTD (registered in England), we want you to understand exactly what happens to your personal information when you visit torameli.shop or place an order. This policy explains what we collect, why we collect it, who we share it with, and how you can manage your preferences.

Information we collect and where it comes from

We gather personal information in three ways: you provide it directly, it is generated automatically as you browse, and it is supplied by our platform and service partners.

What you give us. When you place an order, create an account, contact our support team, or subscribe to marketing updates, you may provide your name, email address, phone number, billing address, shipping address, and any details you include in messages or forms.

What is created during your visit. As you browse torameli.shop, certain technical data is recorded automatically — such as your IP address, device and browser type, pages viewed, search queries, cart interactions, and referral source. This helps us keep the store running and understand how customers use it.

What our partners provide. Shopify, our e-commerce platform, processes transaction records, payment status, and delivery information on our behalf. Payment details such as full card numbers are handled directly by the payment processor and are not stored on our servers.

How we use your information

We process personal data for specific, limited purposes:

  • Fulfilling orders — confirming purchases, arranging delivery, and managing returns or refunds
  • Providing customer support and responding to your inquiries
  • Maintaining and securing the store, including fraud prevention and account protection
  • Understanding site performance and improving the shopping experience through necessary analytics
  • Sending marketing communications only where you have opted in
  • Complying with legal obligations applicable to our business

Order fulfillment and security are essential to operating the store. Analytics and marketing go beyond what is strictly necessary, and you have control over those uses as described below.

Who we share information with

We disclose personal information only to the extent needed to run the business. This includes our platform provider, Shopify, which processes data in accordance with its own policies — you can read more at Shopify Consumer Privacy Policy. We may also share limited information with delivery carriers and payment processors solely to complete your order.

Additionally, we may disclose information if required by law, in response to a valid legal request, or in connection with a business transfer such as a merger or acquisition. We do not sell your personal information to third parties for their independent marketing purposes.

Cookies and tracking technologies

Torameli uses cookies and similar technologies to keep the cart functioning, remember your preferences, measure site performance, and — where enabled and consented to — support marketing.

These generally fall into categories: strictly necessary cookies that enable checkout and login; preference cookies that recall your settings; analytics cookies that help us understand usage; and marketing cookies that may be used to deliver relevant content. Not every category is necessarily active at all times.

You can manage non-essential cookies through the cookie banner or privacy preference tools presented on the site. You may also adjust your browser settings, but disabling necessary cookies will likely prevent you from logging in, adding items to your cart, or completing a purchase.

For general information about how Shopify uses cookies, see Shopify Cookie Policy. That page describes Shopify's own cookie practices and does not replace the specific disclosures we make about technologies installed on this store.

How long we keep your data and how we protect it

We retain personal information only for as long as necessary to fulfill the purposes described above, maintain accurate business records, resolve disputes, and meet applicable legal requirements. Once those needs expire, we delete or anonymize the data.

We take reasonable technical, administrative, and organizational measures to protect your information and limit access to it. Our service partners are expected to handle data responsibly. However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute protection against unauthorized access.

Your choices and rights

Depending on where you live and the law that applies to you, you may have the right to request access to your personal information, ask for corrections, request deletion, object to or restrict certain processing, or withdraw consent previously given. You can also unsubscribe from marketing emails at any time using the link in those messages, or adjust your cookie preferences through the tools on our site.

To exercise any of these options, contact us at fennessey@torameli.shop. For your protection, we may need to verify your identity before acting on a request.

International processing and children

Torameli is operated from the United Kingdom and serves customers in the United States and Europe. This means your information may be processed in a country different from where you reside. We take steps to ensure appropriate safeguards apply regardless of location.

Our store is not intended for children, and we do not knowingly collect personal information from them. If you believe a child has provided us with data, please contact us so we can address it.

Changes to this policy

We may update this privacy policy as our business, technology, or legal requirements evolve. The version published on this page is always the current one.

Contact us

If you have questions about this policy, your personal data, or your privacy preferences, reach out to us at fennessey@torameli.shop. OXYGENATE LTD, 2 Station View, Hazel Grove, Stockport, SK7 5ER, United Kingdom.