Terms of Service
These Terms of Service govern your use of torameli.shop and any purchase you make through our online store. They set out what to expect from us and what we expect from you when you browse, order, and receive goods from Torameli, operated by OXYGENATE LTD.
Who we are and what this agreement covers
Torameli is a brand of OXYGENATE LTD, registered at 2 STATION VIEW, HAZEL GROVE, STOCKPORT, ENGLAND, SK7 5ER, United Kingdom. We sell products through our website to customers in the United States and Europe.
By accessing or using torameli.shop, or by placing an order, you agree to these Terms of Service together with our Shipping and Delivery policy, our Returns and Refunds policy, and our Privacy Policy. If you do not agree with any part of these terms, please do not use our site or place an order.
Our storefront is powered by Shopify, which provides the underlying e-commerce technology. Shopify is not the seller of our products, not a party to your order, and not responsible for fulfilling your purchase. All commercial obligations described here rest with OXYGENATE LTD.
Using our website responsibly
You agree to use torameli.shop only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else's use and enjoyment of the site.
Specifically, you must not:
- attempt to gain unauthorised access to any part of the site or its underlying systems
- transmit malicious code, interfere with site security, or scrape protected data
- impersonate another person or entity when placing orders or communicating with us
- use the site to engage in fraudulent activity or to violate applicable law
Nothing in these terms limits your right to leave honest reviews, make complaints to consumer protection authorities, or exercise rights that cannot be excluded by contract under applicable law.
Products, descriptions, and availability
We make reasonable efforts to ensure that product titles, descriptions, images, colours, and specifications shown on torameli.shop are accurate. However, screen settings, lighting during photography, and device differences may affect how a product appears to you. We do not guarantee that your display will show colours or details exactly as they appear in person.
Product availability depends on stock levels. An item may become unavailable after you place an order due to circumstances beyond our reasonable control. If this happens, we will contact you using the details you provided at checkout.
Pricing and information corrections
Prices displayed on our site are the prices in effect at the time you view the product page. Applicable taxes, duties, and shipping costs are shown or calculated during checkout based on your delivery address and the options available at that time.
If we identify a clear pricing error or a significant product-information error before dispatching your order, we will contact you to explain the situation and give you the option to confirm the corrected details or cancel. We will not silently alter the terms of an order you have already paid for without giving you a chance to respond.
Placing and accepting orders
Submitting an order through our checkout process is a request to purchase. You will receive an automated confirmation email acknowledging receipt of your order. This confirmation does not by itself constitute acceptance of your order as a binding contract.
Your order is accepted and the contract is formed when we dispatch the goods or when we send you a separate confirmation that your order has been accepted, whichever occurs first.
We may decline or cancel an order where the product is unavailable, payment cannot be authorised, the delivery address cannot be verified, there is suspected fraud, or a legal restriction prevents us from completing the sale. If we cancel an order you have already paid for, we will issue a refund to your original payment method.
Payment
You must provide valid payment and billing information when placing an order. By submitting payment details, you authorise us to process the transaction through the payment methods available at checkout.
We do not store your full card number or security code. Payment processing is handled by the payment gateway integrated into our Shopify storefront.
Shipping and delivery
Order fulfilment and delivery are governed by our Shipping and Delivery policy. That policy describes the regions we serve, estimated delivery timeframes, and how shipping costs are calculated. Please review it for details specific to your order.
Returns and refunds
Returns, refunds, and exchanges are governed by our Returns and Refunds policy. That policy sets out the conditions, timeframes, and procedures applicable to your purchase. Nothing in these Terms of Service limits any statutory consumer rights you may have under the laws of your country of residence.
Your personal information
We handle your personal data in accordance with our Privacy Policy, which explains what information we collect, how we use it, and your rights regarding that information.
Our content and intellectual property
The Torameli name, logo, original text, images, and design elements on this site are the property of OXYGENATE LTD or its licensors and are protected by applicable intellectual property laws. You may not reproduce, distribute, or use them commercially without our prior written permission.
Third-party product brands, images, or content remain the property of their respective owners.
Third-party services and links
Our site may include links to third-party websites or rely on third-party services for payments, shipping, or analytics. Those services are governed by their own terms and privacy policies. We are not responsible for their content or practices, but this does not limit our own obligations to you under these terms or applicable law.
Service availability
We aim to keep torameli.shop available at all times, but the site may be temporarily unavailable due to maintenance, technical issues, or events outside our reasonable control. We do not guarantee uninterrupted or error-free access.
Changes to these terms
We may update these Terms of Service from time to time to reflect changes in our services, policies, or legal requirements. The version published on this page is the one in effect whenever you access the site or place an order. Changes do not apply retroactively to orders already confirmed.
Questions or concerns
If you have any questions about these Terms of Service, need clarification about your order, or wish to raise a concern, please contact us at fennessey@torameli.shop or visit torameli.shop for further information.