Shipping & Delivery
Torameli ships to customers in the United States and Europe. Below you will find information about order processing times, estimated delivery windows, and how to reach us if you have questions about your shipment.
Where We Ship
We currently deliver to addresses in the United States and European markets. For a complete and up-to-date list of eligible countries and regions, please check the shipping options displayed at checkout when you enter your delivery address.
Order Processing Time
Once your order is placed, it typically takes 2–3 business days to process before it is handed off to the carrier. This processing window covers order confirmation, preparation, and dispatch from our fulfilment location.
Estimated Shipping Time
After your order has been dispatched, the estimated transit time to your delivery address is 8–12 business days. Your total expected wait time from placing the order to receiving your package is therefore approximately 10–15 business days, combining processing and transit.
These are estimated timeframes. Actual delivery may vary depending on the carrier's schedule, destination, and unforeseen circumstances such as weather events or customs clearance for cross-border shipments.
Delivery Issues
If your order has not arrived within the estimated delivery window, or if you experience any other issue with your shipment, please contact us at fennessey@torameli.shop with your order number, delivery address, and a description of the problem. If the item arrived damaged, please include photographs of the product and packaging.
We will review your case and follow up with you directly.
Before You Place Your Order
Please double-check that your shipping address, recipient name, postal code, and contact details are correct before completing checkout. Accurate address information helps ensure smooth delivery.
Contact Us
For any shipping or delivery questions, reach out to us:
Torameli
OXYGENATE LTD
2 STATION VIEW, HAZEL GROVE, STOCKPORT, ENGLAND, SK7 5ER
United Kingdom
Email: fennessey@torameli.shop
We typically respond within 1–2 business days.