Returns & Refunds
At Torameli, we want every order to arrive as expected. If something isn't right—whether it's the wrong item, a delivery issue, damage, or a change of mind—please contact us so we can work out the best resolution for your situation.
How to Start a Request
Send an email to fennessey@torameli.shop with your order number and a description of the issue. Include photos if the item arrived damaged or incorrect. We aim to review and respond to all requests within 2–3 business days.
What to Include in Your Message
- Your order number
- The item(s) affected
- A clear description of the problem
- Photographs of the item or packaging (for damage or wrong-item cases)
Processing and Resolution
Once we receive your request, our team will assess the situation and confirm the next steps. Depending on the nature of the issue, this may include a refund, a replacement, or an exchange. We will communicate the outcome and any instructions to you before any action is taken.
Delivery Timeframe
Orders typically arrive within 8–12 business days after processing. If your package has not arrived within this window, please contact us with your order number so we can investigate the delivery status.
Before You Send Anything Back
Please do not ship items back without first contacting us. We will confirm whether a return is needed and provide instructions specific to your case.
Contact Us
Torameli
OXYGENATE LTD
fennessey@torameli.shop
2 STATION VIEW, HAZEL GROVE, STOCKPORT, ENGLAND, SK7 5ER, United Kingdom
We typically respond within 2–3 business days.